Terms of service.

Aussie Server Hosts provides game servers & dedicated servers, we have a responsibility to protect each client and to provide quality services. All clients of Aussie Server Hosts are subject to the following terms of service:

You agree that Aussie Server Hosts may modify this agreement and the conditions at anytime without prior contact. You agree to be bound by this agreement, and should periodically review the Terms of Service to ensure they meet your needs. Aussie Server Hosts may be referred to as 'we', 'us' or any first-person pronouns. These Terms and Conditions apply to you if you have purchased services from Aussie Server Hosts or if you play on any of our public servers.

Service Level Agreement

Aussie Server Hosts will endeavour to provide a 99% uptime and are able to most of the time, this is to allow for maintenance on services. The uptime agreement excludes third party aspects such as Control Panel issues & Game Server SFTP issues that may be encountered during the month. If we fail to achieve this agreement, clients affected will receive a percentage of credit towards the following month.

Methods of Payment

Payments to Aussie Server Hosts are performed via Squarespace + Stripe. Using the Stripe payment system ensures that we don't keep on file and payment credentials including but not limited to (bank details, credit card details). Payment via this system allows users to pay via their credit card, bank card and other payment methods Stripe provides.

Billing Disputes / ChargeBacks

Any disputes relating to charges must be reported directly to us within 30 days of the charge occurring.

If a billing dispute / chargeback such as but not limited to Stripe dispute / chargeback is raised, the billing account will be suspended until the dispute / chargeback has been resolved. This includes all services associated with the billing account.

Refunds

Aussie Server Hosts provides a 48 hour money back guarantee. This offer isn't valid under the following circumstances and products

- Due to scheduled downtime or maintenance

- Due to malicious attacks against your server resulting in downtime

- Due to a suspended service for reasons stated in the terms of service

- Due to Alpha / Beta related crashing on game services that are outside our control

The business uses the third party Stripe payment gateway provided by Stripe for its secure online payment transactions. Payments made through Stripe are subject to Stripe’s own terms and conditions and privacy policy, links to which are provided from the Stripe checkout pages. For more information about Stripe, see the Stripe website (https://stripe.com/en-au/legal)

Level of Support

Our support team will endeavour to assist you as soon as possible, to the best of their ability and knowledge

All services unless specifically referenced are self managed. We are not required to install or assist in the installation of (but not limited to):

- Plugins / Mods

- Configuration Files

- Models / Materials

- Maps

Though we will assist with the above in a "best effort" manner.

Aussie Server Hosts limited reserves the right to terminate any service and or account if you are abusive and or disrespectfully towards a member of staff

Banned Scripts

The following scripts are banned from use on any of our services; the installation of these scripts will result in the immediate termination of service.

- IRC egg drops

- Crypto mining software

- Proxy servers

- Mail bombers

- Anonymous mailers

- IP spoofers

- Port scanners

- Hivemail

- Telnet or SSH Access Scripts

- UBB (Ultimate Bulletin Board)

- lstmrge.cgi

- phpShell

- PERP role play for GMOD

- Any software deemed not part of the intended initial purpose of the service

- Anything deemed illegal in Australia

SFTP Restrictions

SFTP is intended for customers to upload files related to their initial intended purpose of their service. It is not to be used as cloud storage for data that is unrelated to the delivery of the intended services and Aussie Server Hosts staff may remove files at their discretion if they deem it violates these terms.

Malicious Attacks

Aussie Server Hosts will not tolerate any malicious attacks attempting to disrupt our services. This includes but is not limited to Denial of Service Attacks (DDos, Dos). If your service is subject to three attacks, we reserve the right to terminate your service without warning.

Resource Usages

Aussie Server Hosts retains the rights to suspend or terminate services for utilizing excessive amounts of resources. This includes but is not limited to:

- CPU usage

- RAM usage

- Disk usage

- Disk IO usage

- Bandwidth usage

Note: Excessive usage is deemed by Aussie Server Hosts technical and management staff. Fair usage amounts are equated by examining the average usage for the same product / service type. Under normal circumstances, practical limits are imposed on all services and thus should not run into this policy.

Upgrading / Downgrading

Aussie Server Hosts will assist in the upgrading and downgrading of services in a "best effort" manner.

Server Addon Usages

Aussie Server Hosts restricts the usage of any addons purchased on our website to services hosted with Aussie Server Hosts. Any clients found utilizing such services outside of our network will result in immediate termination. This includes but is not limited to:

- Backup servers

- FastDL

- SQL servers

Registration and account security

Upon registration with this site, you will be issued with a username and password to access your account. You are responsible for maintaining the security of your password for this site. The business will not be liable for any loss or damage arising from or in connection with your failure to comply with this security obligation. You agree that the business will be entitled to assume that any person using this site with your username and password is you or your authorised representative.

You must notify the business immediately of any known or suspected unauthorised use of any password or any other breach of security.

Other

All discount codes offered by Aussie Server Hosts are for use only on the first billing cycle (eg one month), unless specifically stated as ‘recurring’ or ‘indefinite’ discount codes.

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

For customer service inquiries or disputes, You may contact us by email at [email protected]

Where possible, we will work with You and/or any user selling on our website, to resolve any disputes arising from your purchase.